Questions, answered
Ordering, payment, milk options, allergens and Rewards.
- Can I order ahead?
- Yes. Choose your drinks on Order online, pick a pickup time and pay by PayID with the order reference shown after checkout. Unpaid orders are cancelled after 30 minutes.
- How can I pay in store?
- Cash, card (1.5% surcharge) or PayID.
- Can I change the size, sugar, ice or toppings?
- Yes. Pick M 500ml or L 700ml, your sugar and ice level, and add toppings. Some drinks are served cold only.
- Do you have other milks?
- Yes: Oat (+$1.00), Almond (+$1.00), Soy (+$1.00), Lactose-free (+$1.00) on our milk teas and lattes.
- What about allergens?
- Allergen details are shown on each drink where we have them. Drinks are made in a shared space, so cross-contact is possible. Please tell our staff about any allergy before you order.
- How does Rewards work?
- Earn 1 point per $1, then use 100 points for $5.00 off. Points expire after 12 months without an order. Full details in the Rewards terms.
- Can I cancel an order?
- Yes, for a full refund before we start making it. After it is made we can't refund a change of mind, but we'll remake or refund a wrong or faulty drink. See cancellations and refunds.
- When are you open?
- Mon-Sun 11:00 am-7:30 pm.
- Where are you?
- Shop 1/84 Great North Road, Five Dock NSW 2046. Get directions
- How do I contact you?
- Chaempire.aus@gmail.com