Terms, refunds and Rewards

• Prices on the menu are in Australian dollars and include GST.
• Online orders are for pickup at the time you choose. Pay by PayID using the order reference shown after checkout. Orders not paid within 30 minutes are cancelled automatically.
• Your order goes to our baristas once payment is confirmed.
• Card payments at the counter carry a 1.5% surcharge. Cash and PayID have no surcharge.
• Menu items and prices can change. The price you pay is the one shown at checkout.

• Before we start making your order: cancel and get a full refund.
• After it is made: we can't refund a change of mind.
• Wrong or faulty drink: tell us when you pick it up and we will remake it or refund it. This does not limit your rights under the Australian Consumer Law.
• Not collected on the day: orders not picked up on the day are not refunded.
• Refunds are usually made the way you paid: bank transfer for PayID, the card machine for cards, cash for cash.

To cancel or ask about a refund, contact Chaempire.aus@gmail.com with your order number.

Allergen details are shown on each drink where we have them from our suppliers. Our drinks are made in a shared space, so cross-contact is possible. Please tell our staff about any allergy before you order.

• Earn 1 point for every $1 you spend. Points are added once the order is paid.
• Use points on a later order: 100 points = $5.00 off.
• Members with a birthday on file get a birthday drink up to $15.00 once a year. Birthday rewards start 30 days after you add your birthday.
• Points expire if your account has no orders for 12 months. Any order keeps them active.
• Points have no cash value, can't be transferred, and one account applies per phone number.
• Member tiers, when offered, follow what you spend in the last 12 months and can go up or down as that spend changes.
• Drink packs are paid in advance, stay on your phone number, and are used one drink at a time at the counter up to the value stated on the pack.
• If an order is cancelled, points earned or used on it are reversed.
• We may change the program. Changes will be posted on this page.

• Cha Empire gift cards don't expire.
• They can be used in store towards any order and can't be exchanged for cash.
• If you return something you paid for with a gift card, the refund goes back onto the same gift card.
• Treat a gift card like cash: the balance can be used by whoever has the code.
• Bought online: pay by PayID with the reference shown. The card is issued once we see your payment, and the gift link shows the code, so only share the link with the person you're gifting.

We work to keep the menu, prices and opening hours accurate. If something on the site is wrong, the price at checkout and our staff's advice in store apply. See our Privacy Policy for how we handle your details.

These terms are governed by the laws of New South Wales, Australia.